Information Communication Technician Pro
An enhanced delivery of the Information Communication Technician Level 3 (ST0973), combining core infrastructure skills with advanced cloud modules. Develops workplace-ready professionals for IT Support and Cloud Technician roles.
Delivery
Blended
Information Communication Technician Pro Apprenticeships in Hitchin
As the location of our head office, Hitchin sits at the heart of how we deliver the {{programmeName}} apprenticeship across Hertfordshire and the Southeast, supporting both employers and learners in this thriving business community.
Hitchin is home to a growing network of professional services firms, accountancy practices, technology businesses and data driven organisations, creating strong and ongoing demand for Technology professionals. From companies based in Hitchin town centre and local office hubs, to employers operating across Letchworth, Stevenage and Baldock, many organisations rely on Technology apprentices to keep their financial systems, digital platforms and operational reporting running smoothly.
The Information Communication Technician Pro apprenticeship is ideally suited to Hitchin based employers who want to build long term capability within their Technology teams. Apprentices develop practical, workplace focused skills that align directly with the way modern businesses in Hertfordshire operate.
Because our head office is in Hitchin, employers and apprentices in the area benefit from direct access to our delivery, learner support and employer engagement teams, ensuring a high-quality, responsive apprenticeship experience from enrolment through to completion.
We also work with apprentices living in Stevenage, Letchworth Garden City, Baldock, Royston and Welwyn Garden City, making Hitchin a central and highly connected location for Information Communication Technician Pro apprenticeships across the region.
All Information Communication Technician Pro apprenticeships in Hitchin are delivered through a blend of remote learning, online workshops and structured workplace training, meeting the 20% off-the-job training requirement while allowing apprentices to remain fully embedded in their roles.
If you are based in Hitchin or the surrounding area and are considering a Information Communication Technician Pro apprenticeship, our local team can guide you through how delivery works, funding options, and the next steps to get started.
Why train in East of England?
Solveway partners with leading Technology employers across the East of England area, offering local mentorship and networking events near you to ensure you build a professional network right where you live.
Overview
This apprenticeship is a complete end-to-end pathway into an IT career, designed to take learners from core digital foundations through to full technician competence in one structured programme.
Over 20 months, apprentices first build essential knowledge in hardware, networking, operating systems, and digital technologies. As confidence grows, they progress into more advanced technician skills, including IT support, infrastructure, connectivity, security awareness, and problem-solving in real workplace environments.
The programme is ideal for individuals who are new to IT or at the early stages of their career, providing a supported, logical progression rather than expecting prior technical experience. Learning is applied directly in the workplace, ensuring apprentices develop the behaviours, professionalism, and technical capability employers value.
By the end of the programme, apprentices are job-ready IT technicians, equipped with practical experience, recognised qualifications, and the confidence to progress into roles such as IT Support Technician, Digital Technician, Network Support, or onward progression into higher-level apprenticeships.
This is not just training, it’s a clear route into sustainable employment in the digital sector.
What You'll Learn
This Level 2 to Level 3 IT apprenticeship pathway is designed to take learners from entry-level digital skills through to a fully competent IT support technician role. The programme begins with a Level 2 IT foundation apprenticeship, ideal for beginners with little or no prior experience, before progressing seamlessly into the Level 3 Information Communications Technician apprenticeship.
Across the full programme, apprentices will develop practical, job-ready skills including:
- Core IT support and technical troubleshooting skills
- Hardware, network and digital infrastructure fundamentals
- Supporting users through first-line and second-line technical issues
- Installing, configuring and maintaining IT systems
- Understanding cybersecurity basics and safe digital working practices
- Delivering customer-focused IT support in real workplace environments
- Building professional behaviours, communication skills and teamwork
This structured IT apprenticeship pathway ensures learners gain both technical capability and workplace confidence, preparing them for long-term careers in IT, digital infrastructure and technical support roles.
Key skills you’ll develop
Assessment & EPA
Assessment is embedded throughout this IT apprenticeship, combining on-the-job learning, tutor support and formal evaluation. During the Level 2 IT apprenticeship, learners are assessed on their ability to apply core digital and infrastructure skills in a real working environment.
As learners progress to the Level 3 IT support apprenticeship, assessment focuses on demonstrating occupational competence through:
- A structured portfolio of evidence
- Practical workplace tasks aligned to IT support roles
- Demonstration of professional behaviours and problem-solving skills
The programme concludes with a formal End-Point Assessment (EPA), which independently confirms that the apprentice meets the national standard for an Information Communications Technician. Successful completion results in a nationally recognised Level 3 IT apprenticeship qualification, valued by employers across the UK.
Career Progression
Completing this IT apprenticeship pathway opens the door to a wide range of roles within the digital and technology sector. Graduates are well-prepared for positions such as:
- IT Support Technician
- First-Line or Second-Line Support Analyst
- Network Support Technician
- Digital Infrastructure Technician
- Technical Support Specialist
From here, learners can progress into higher-level IT apprenticeships, specialist technical roles, or supervisory positions within IT and digital teams. This programme provides a strong foundation for long-term career growth in one of the UK’s fastest-growing industries.
Ready to apply?
Applications are open for the next intake. Takes less than 2 minutes to register your interest.
Check Eligibility
Do you have the Right to Work in the UK & been resident for 3+ years?
Are you currently studying another funded qualification?
You cannot be funded for two apprenticeships/courses simultaneously.
Do you have grades A*-C (9-4) in GCSE Maths & English?
If no, Functional Skills will be included in your programme.
Full Entry Requirements
Level 3 apprenticeships are suited to those with some prior knowledge or experience.
Applicants will typically:
- Hold a Level 2 qualification in a relevant subject or have relevant workplace experience
- Have GCSEs (or equivalent) in English and maths, or be willing to work towards them
- Be employed in a role that allows them to apply their learning in the workplace
- Have the right to work in the UK
- Have lived in the UK or EEA for the last three years (for funding eligibility)
- Not be studying another funded qualification at the same time
Entry requirements may vary by programme and employer. All applicants will complete an initial assessment to confirm suitability and ensure the apprenticeship is the right level and fit.
For Employers
This Level 2 to Level 3 IT apprenticeship pathway offers employers a reliable way to build digital capability from the ground up. By developing an IT apprentice internally, businesses can shape skills around their systems, processes and customers.
Employers benefit from:
- Recruiting and retaining motivated IT apprentices trained to your needs
- Developing in-house IT support and infrastructure capability
- Reducing recruitment costs and skills shortages
- Improving service delivery through skilled technical support staff
- Accessing funded apprenticeship training to grow your workforce
- Creating a long-term pipeline of digital and IT talent
This programme is ideal for organisations looking to hire an IT apprentice, upskill support teams, or strengthen their digital and technology operations.
Ready to launch your career?
Don't wait to start your future. Our apprenticeship programmes are in high demand. Apply today to check your eligibility and take the first step towards a successful career.
Career Progression
These are common progression routes taken by learners after completing the Information Communication Technician Pro apprenticeship.
Hybrid Learning: Available Nationwide
Our hybrid apprenticeship model allows us to deliver high-quality training to employers and learners across England.