Hardware, network and infrastructure foundation apprenticeship
Build the backbone of the digital economy with the Hardware, Network and Infrastructure Foundation (FA0004). Master the practical skills of installing, maintaining, and troubleshooting physical and virtual systems, from cabling to cloud connectivity. This programme serves as the perfect entry point for roles like Infrastructure Technician and Junior IT Support.
Delivery
Blended
Hardware, network and infrastructure foundation apprenticeship Apprenticeships in Newcastle
Across Newcastle upon Tyne and the wider North East, employers and learners can access the Hardware, network and infrastructure foundation apprenticeship apprenticeship as a route into in demand Technology careers within a growing digital and professional services economy.
Newcastle has developed a strong reputation for technology, financial services, data and business support, with employers operating across the city centre, Newcastle Helix, Quayside and Gateshead. These organisations rely on Technology professionals to manage financial reporting, IT systems, digital platforms and data driven decision making, making Technology apprenticeships an effective way to build future talent.
The Hardware, network and infrastructure foundation apprenticeship apprenticeship supports Newcastle based employers that need capable, work ready people within their Technology teams, particularly in environments where technology, compliance and data accuracy are business critical.
We also work with apprentices living in Gateshead, Sunderland, North Tyneside and Northumberland, with Newcastle acting as a central employment and transport hub for the region.
All Hardware, network and infrastructure foundation apprenticeship apprenticeships in Newcastle are delivered through remote teaching, online learning and structured workplace activity, allowing apprentices to complete the 20 percent off the job training requirement without travelling to a physical training centre.
If you are based in Newcastle or the surrounding area and would like to explore a Hardware, network and infrastructure foundation apprenticeship apprenticeship, we can explain how local delivery works and guide you through the next steps.
Why train in North East?
Solveway partners with leading Technology employers across the North East area, offering local mentorship and networking events near you to ensure you build a professional network right where you live.
Overview
The Level 2 Hardware, Network and Infrastructure Foundation apprenticeship is for people who want to get into IT support and infrastructure, the practical stuff that keeps businesses running. It’s not about sitting in a classroom talking theory. It’s about learning how to set up devices, fix faults, support users, and keep networks working smoothly and securely.
If you’re the person who likes figuring out why something isn’t working (and actually enjoys fixing it), this programme turns that instinct into real, employable skills.
It’s a great starting point for school leavers, adults looking to upskill, or career changers who want a clear route into a stable digital career. Typically completed in 8–12 months, it blends workplace experience with structured training, so by the end you’re not just “interested in IT” you can genuinely support an organisation’s tech day to day.
What You'll Learn
You’ll build the core skills needed for first-line IT support, hardware care, and basic network/infrastructure work.
- Hardware setup and maintenance: prepping laptops/desktops, replacing components, and keeping devices running reliably.
- Fault-finding and troubleshooting: diagnosing common problems using structured checks and tools (then fixing or escalating).
- Networks and connectivity basics: supporting Wi-Fi and wired connections, basic cabling, and getting devices online securely.
- Software and firmware installs: installing/configuring applications, updates, and device firmware to user and business requirements.
- Cyber security essentials: spotting phishing: following security policies, and supporting safe working practices.
- Ticketing, documentation and handovers: logging issues clearly, updating records, and keeping IT teams organised.
- Professional support and communication: helping people calmly, explaining steps clearly, and working as part of a team.
Assessment & EPA
Assessment is designed to prove the apprentice can do the job in the real world, not just talk about it.
Throughout the programme, apprentices build evidence of their competence through normal workplace tasks and structured off-the-job training. When the apprentice is consistently performing at the right level, the employer and training provider confirm readiness at Gateway.
The final assessment typically includes:
- A knowledge check/test covering core concepts like infrastructure basics, security, and safe working.
- A practical element where the apprentice demonstrates hands-on competence, for example diagnosing a fault, setting up equipment, or resolving a connectivity issue under observation.
The result is a clear sign that the apprentice is reliable, safe, and ready to contribute as a “plug-in-and-go” IT support team member.
Career Progression
Completing this Level 2 apprenticeship is a launchpad into the wider IT and digital sector. Many learners move into roles like Junior IT Support Technician, IT Service Desk Analyst, or Digital Support Assistant, building experience while increasing responsibility.
From there, progression typically goes into a Level 3 apprenticeship where you specialise, for example:
- Information Communications Technician (support/network routes)
- IT Solutions Technician / Digital Support Technician
- Cyber Security Technician
- Data Technician (if you discover you enjoy the analytical or build side)
If you enjoy infrastructure, you can grow towards Network Engineer or Infrastructure Technician roles over time. If security interests you, you can progress into cyber pathways. Either way, this is the solid foundation that gets you into IT properly, with skills that stay valuable as technology evolves.
Ready to apply?
Applications are open for the next intake. Takes less than 2 minutes to register your interest.
Check Eligibility
Do you have the Right to Work in the UK & been resident for 3+ years?
Are you currently studying another funded qualification?
You cannot be funded for two apprenticeships/courses simultaneously.
Do you have grades A*-C (9-4) in GCSE Maths & English?
If no, Functional Skills will be included in your programme.
For Employers
This programme helps you build dependable, entry-level technical capability, without overloading senior staff.
- Frees up senior IT time: apprentices handle routine setups, fixes and first-line tickets so experienced staff focus on complex work.
- Reduced downtime and disruption: quicker response to common issues keeps teams productive.
- Stronger cyber hygiene: apprentices learn secure processes and reduce risk from basic user/device mistakes.
- Consistent documentation: better ticket notes, asset records and handovers improve service quality.
- Grow-your-own talent pipeline: develop someone to your systems, culture and standards from day one.
- Better retention: apprenticeships create a clear progression route, which helps you keep good people.
Ready to launch your career?
Don't wait to start your future. Our apprenticeship programmes are in high demand. Apply today to check your eligibility and take the first step towards a successful career.
Career Progression
These are common progression routes taken by learners after completing the Hardware, network and infrastructure foundation apprenticeship apprenticeship.
Hybrid Learning: Available Nationwide
Our hybrid apprenticeship model allows us to deliver high-quality training to employers and learners across England.