Hardware, network and infrastructure foundation apprenticeship
Build the backbone of the digital economy with the Hardware, Network and Infrastructure Foundation (FA0004). Master the practical skills of installing, maintaining, and troubleshooting physical and virtual systems, from cabling to cloud connectivity. This programme serves as the perfect entry point for roles like Infrastructure Technician and Junior IT Support.
Delivery
Blended
Hardware, network and infrastructure foundation apprenticeship Apprenticeships in Hitchin
As the location of our head office, Hitchin sits at the heart of how we deliver the {{programmeName}} apprenticeship across Hertfordshire and the Southeast, supporting both employers and learners in this thriving business community.
Hitchin is home to a growing network of professional services firms, accountancy practices, technology businesses and data driven organisations, creating strong and ongoing demand for Technology professionals. From companies based in Hitchin town centre and local office hubs, to employers operating across Letchworth, Stevenage and Baldock, many organisations rely on Technology apprentices to keep their financial systems, digital platforms and operational reporting running smoothly.
The Hardware, network and infrastructure foundation apprenticeship apprenticeship is ideally suited to Hitchin based employers who want to build long term capability within their Technology teams. Apprentices develop practical, workplace focused skills that align directly with the way modern businesses in Hertfordshire operate.
Because our head office is in Hitchin, employers and apprentices in the area benefit from direct access to our delivery, learner support and employer engagement teams, ensuring a high-quality, responsive apprenticeship experience from enrolment through to completion.
We also work with apprentices living in Stevenage, Letchworth Garden City, Baldock, Royston and Welwyn Garden City, making Hitchin a central and highly connected location for Hardware, network and infrastructure foundation apprenticeship apprenticeships across the region.
All Hardware, network and infrastructure foundation apprenticeship apprenticeships in Hitchin are delivered through a blend of remote learning, online workshops and structured workplace training, meeting the 20% off-the-job training requirement while allowing apprentices to remain fully embedded in their roles.
If you are based in Hitchin or the surrounding area and are considering a Hardware, network and infrastructure foundation apprenticeship apprenticeship, our local team can guide you through how delivery works, funding options, and the next steps to get started.
Why train in East of England?
Solveway partners with leading Technology employers across the East of England area, offering local mentorship and networking events near you to ensure you build a professional network right where you live.
Overview
The Level 2 Hardware, Network and Infrastructure Foundation apprenticeship is for people who want to get into IT support and infrastructure, the practical stuff that keeps businesses running. It’s not about sitting in a classroom talking theory. It’s about learning how to set up devices, fix faults, support users, and keep networks working smoothly and securely.
If you’re the person who likes figuring out why something isn’t working (and actually enjoys fixing it), this programme turns that instinct into real, employable skills.
It’s a great starting point for school leavers, adults looking to upskill, or career changers who want a clear route into a stable digital career. Typically completed in 8–12 months, it blends workplace experience with structured training, so by the end you’re not just “interested in IT” you can genuinely support an organisation’s tech day to day.
What You'll Learn
You’ll build the core skills needed for first-line IT support, hardware care, and basic network/infrastructure work.
- Hardware setup and maintenance: prepping laptops/desktops, replacing components, and keeping devices running reliably.
- Fault-finding and troubleshooting: diagnosing common problems using structured checks and tools (then fixing or escalating).
- Networks and connectivity basics: supporting Wi-Fi and wired connections, basic cabling, and getting devices online securely.
- Software and firmware installs: installing/configuring applications, updates, and device firmware to user and business requirements.
- Cyber security essentials: spotting phishing: following security policies, and supporting safe working practices.
- Ticketing, documentation and handovers: logging issues clearly, updating records, and keeping IT teams organised.
- Professional support and communication: helping people calmly, explaining steps clearly, and working as part of a team.
Assessment & EPA
Assessment is designed to prove the apprentice can do the job in the real world, not just talk about it.
Throughout the programme, apprentices build evidence of their competence through normal workplace tasks and structured off-the-job training. When the apprentice is consistently performing at the right level, the employer and training provider confirm readiness at Gateway.
The final assessment typically includes:
- A knowledge check/test covering core concepts like infrastructure basics, security, and safe working.
- A practical element where the apprentice demonstrates hands-on competence, for example diagnosing a fault, setting up equipment, or resolving a connectivity issue under observation.
The result is a clear sign that the apprentice is reliable, safe, and ready to contribute as a “plug-in-and-go” IT support team member.
Career Progression
Completing this Level 2 apprenticeship is a launchpad into the wider IT and digital sector. Many learners move into roles like Junior IT Support Technician, IT Service Desk Analyst, or Digital Support Assistant, building experience while increasing responsibility.
From there, progression typically goes into a Level 3 apprenticeship where you specialise, for example:
- Information Communications Technician (support/network routes)
- IT Solutions Technician / Digital Support Technician
- Cyber Security Technician
- Data Technician (if you discover you enjoy the analytical or build side)
If you enjoy infrastructure, you can grow towards Network Engineer or Infrastructure Technician roles over time. If security interests you, you can progress into cyber pathways. Either way, this is the solid foundation that gets you into IT properly, with skills that stay valuable as technology evolves.
Ready to apply?
Applications are open for the next intake. Takes less than 2 minutes to register your interest.
Check Eligibility
Do you have the Right to Work in the UK & been resident for 3+ years?
Are you currently studying another funded qualification?
You cannot be funded for two apprenticeships/courses simultaneously.
Do you have grades A*-C (9-4) in GCSE Maths & English?
If no, Functional Skills will be included in your programme.
For Employers
This programme helps you build dependable, entry-level technical capability, without overloading senior staff.
- Frees up senior IT time: apprentices handle routine setups, fixes and first-line tickets so experienced staff focus on complex work.
- Reduced downtime and disruption: quicker response to common issues keeps teams productive.
- Stronger cyber hygiene: apprentices learn secure processes and reduce risk from basic user/device mistakes.
- Consistent documentation: better ticket notes, asset records and handovers improve service quality.
- Grow-your-own talent pipeline: develop someone to your systems, culture and standards from day one.
- Better retention: apprenticeships create a clear progression route, which helps you keep good people.
Ready to launch your career?
Don't wait to start your future. Our apprenticeship programmes are in high demand. Apply today to check your eligibility and take the first step towards a successful career.
Career Progression
These are common progression routes taken by learners after completing the Hardware, network and infrastructure foundation apprenticeship apprenticeship.
Hybrid Learning: Available Nationwide
Our hybrid apprenticeship model allows us to deliver high-quality training to employers and learners across England.