Working closely with the Operations Manager and Operations Director, you will gather business requirements and help translate them into practical system and automation solutions.

You will contribute to improving workflows, enhancing data usage, and supporting the development of in-house tools and AI-driven capabilities.

This role is ideal for a self-starter who can take initiative, solve problems, and actively drive improvements through technology.

Key Responsibilities:

• Gather and document business and system requirements from key stakeholders
• Support the development and improvement of internal systems and web-based tools
• Identify and implement automation opportunities to reduce manual processes
• Assist in building AI-driven solutions to support operations and decision-making
• Work with data to analyse trends and improve processes
• Support integration between systems using APIs and data connections
• Develop reports and dashboards (e.g. Excel or similar tools)
• Test, monitor, and improve system performance
• Maintain clear documentation of systems, processes, and changes
• Provide day-to-day system support across the business

About You:

• Highly organised with strong attention to detail
• A proactive self-starter with a strong drive to improve processes
• Strong problem-solving and logical thinking skills
• Interest in AI, automation, and systems development
• Comfortable working with data (Excel essential; any exposure to SQL beneficial)
• Interest in web technologies or scripting (e.g. HTML, JavaScript or similar)
• Able to communicate effectively with both technical and non-technical stakeholders