You will play a key role in supporting the sales team, ensuring customer orders are processed efficiently and accurately, while also producing valuable data insights to help identify customer needs and improve business performance.

You will need to be able to commute between Henlow and Stevenage on a regular basis. Therefore, the ability to drive with access to your own car is essential for this role.

What will the apprentice be doing?

• Ensuring clients receive support, product, and service in a timely manner
• Assist the sales team with daily operations, including managing schedules, preparing sales documents, and updating customer records
• Handle customer inquiries via phone, email, and chat, providing timely and accurate information
• Prepare and process sales orders, ensuring all information is accurate and up-to-date
• Coordinate with other departments to ensure timely delivery of products and services to customers
• Maintain and update the customer database with current information and interactions
• Generate sales reports and analyse data to support the sales team in identifying trends and opportunities
• Assist in the preparation and execution of sales presentations and proposals
• Support marketing initiatives by assisting with the coordination of promotional activities and events
• Manage inventory levels and coordinate with suppliers to ensure product availability
• Provide administrative support to the sales team, including arranging meetings, travel, and accommodations

Desired Personal Qualities

• Strong Microsoft Office skills (Outlook, Word, Excel)
• Clear and professional telephone manner
• Confident communicator with strong skills both verbal and written
• Able to build trust and rapport by applying tone and appropriate language to deliver range of verbal and written communications
• Can demonstrate creative and positive attitude to problem solving, enjoys change and challenge
• Ability and confidence to work on own initiative. Able to prioritise a busy and varied workload and to work quickly and accurately and to manage own deadlines
• Highly organised with strong attention to detail
• Self-motivated, driven, and eager to learn
• A strong work ethic and willingness to take initiative
• Good numerical and analytical skills